Credit and Exchange Policy 1. We will give a full credit for an exchange only, no cash refund, on any stock item when said item is returned according to our Return Shipping and Insurance Policy as outlined below, and as long as it was safely returned not damaged and/or altered from it's original condition, less the shipping/handling charge noted on the invoice, and a processing fee if applicable (see below); Processing Fees: a). We do charge a processing fee on returns involving credit card,3.5% of the invoiced amount is charged as a processing fee on returns involving credit card sales, in addition to the shipping/handling charge noted on the invoice. b). $50.00 is charged as a processing fee on bank wire sales, in addition to the shipping/handling charge noted on the invoice. c). We do not charge a processing fee on returns involving bank draft, check, or money order. 2. We will NOT give a credit for any returned item that was returned without first obtaining a Return Authorization according to our Return Requirements as outlined above, or if return is postmarked after seven (7) days of your receipt of the item(s); a). In some cases we may give a full or partial in-house store credit toward the purchase of a higher priced item. If we do, we will require you return the item within two (2) days of obtaining the return authorization, and the store credit must be used within thirty (30) days of our receipt of the return. 3. We will NOT exchange, alter, or give a credit for any Custom Made item, Special Order item, Sale item, Estate Item, or As-Is item. Due to their nature all sales are considered Final. except as noted below:. C. We will NOT exchange or give a credit on any Sale item, Estate Item, or As-Is item. Due to their nature all sales are considered Final. 3 RETURN REQUIREMENTS*** To return merchandise, you must : 1. First call us for Return Authorization (RO) within Seven (7) days of receipt. 2. Returns must be postmarked within the same seven (7) days of date of receipt, OR, postmarked the same day you call us for Return Authorization, whichever comes first. 3. Securely fasten items in the container in the same method as sent. 4. Include a copy of your original invoice, and your instructions for replacement or credit. 5. We strongly recommend your shipping label is addressed only to WGM Co., and the label should not have "Worldwide Gem Marketing Co." listed anywhere, this is for your added protection against theft within the shipping system. 6. We strongly recommend - FULLY INSURED U.S. POSTAL REGISTERED MAIL ONLY! We reserve the right to charge a 25% minimum restocking fee on : 1. any returned merchandise that has the original gem or jewelry presentation box, storage bag, or jewelry tag, damaged, changed, or removed; 2. any merchandise that was accompanied by a gem and/or jewelry report and the report is missing, damaged, or altered; 3. any merchandise returned without first obtaining a Return Authorization (RO) during the Seven (7) day inspection period. ***See full details on the "Return Shipping Requirements" below - Return Shipping Requirements Liability for the Safe Return of any merchandise is your responsibility Please ship using Our Recommended Shipper and obtain insurance that covers loose gemstones and have your parcel FULLY INSURED for the total amount on our invoice. If you return any merchandise and we do not receive the parcel, or if we receive the parcel but the merchandise shows signs of damage in any way, we will not honor your credit request (we will contact you so you can file a claim with your shipper). Also, If you return any merchandise, and we receive it, and it appears to have any type of damage, and/or it appears to be in an altered condition, and/or it appears to be a different item than was originally sent to you, and/or it does not match our photographic image, and/or it does not match our description of the item, we will not honor your credit and will return your merchandise to you. ļ Our Recommended Shipper: We strongly recommend - FULLY INSURED U.S. POSTAL REGISTERED MAIL ONLY! US Postal Registered Mail is the safest way to return of your items that were issued a return authorization number. (Since the Anthrax scare, the USPS has been using a sterilization process to decontaminate all US Mail except Registered Mail, and their sterilization process may cause damage to Gems and/or Jewelry. If you decide to ship by any other method you are assuming all risk. If you cannot ship via US Postal Registered Mail Call 714-841-3055 or email for alternate shipping recommendations.) NOTE: If you return unmounted loose gemstones or diamonds via FedEx or UPS or other shippers please make sure you have your own insurance coverage, since loose gems are not insurable with FedEx and UPS and some other shippers (their fine print excludes their liability on loose gems over $100 value) and we are not liable for the Safe Return of any merchandise, it is your responsibility. WORLDWIDE GEM MARKETING CO. #437 18685 Main Street Suite A Huntington Beach, CA 92648 Tel.714-841-3055 Fax 714-841-3054 ContactWGM@socal.rr.com |